Passenger Service: Negotiations updates

April 2016

  • April 16, 2016

    United and the International Association of Machinists & Aerospace Workers announced today that the company’s nearly 30,000 IAM-represented employees have voted overwhelmingly to ratify seven new contracts. The contracts include meaningful improvements in compensation, job and scope protections, work rules...
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  • April 4, 2016

    United and the International Association of Machinists & Aerospace Workers (IAM) reached tentative agreements today on new contracts for all of the airline’s nearly 30,000 IAM-represented employees. The seven agreements cover airport operations employees, contact center agents, storekeepers, maintenance instructors,...
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February 2016

  • February 19, 2016

    United Airlines and the International Association of Machinists & Aerospace Workers (IAM) continued expedited negotiations in Houston during the week of February 15. The parties continue to make good progress through meaningful dialogue and have reached consensus on solutions to...
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January 2016

  • January 21, 2016

    United Airlines and the International Association of Machinists & Aerospace Workers (IAM) resumed limited issue, expedited negotiations in New York City the week of January 18th for an extension to the current UA/IAM Agreements. Discussions continued to be productive, and...
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November 2015

  • November 6, 2015

    United Airlines and the International Association of Machinists & Aerospace Workers (IAM) today agreed to commence contract negotiations more than one year ahead of the scheduled amendable date of their agreements. These negotiations, which cover nearly 30,000 United employees, are...
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April 2014

  • April 30, 2014

    Click the link below for an update. Labor Relations Update April 30 2014.pdf...
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March 2014

  • March 10, 2014

    Click the link below for an update. Labor Relations Update March 10 2014.pdf...
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February 2014

  • February 11, 2014

    Click the link below for an update. Labor Relations Update Feb 11 2014.pdf...
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January 2014

  • January 29, 2014

    Letter from Tom Reardon. Letter from Tom Reardon Jan 29 2014.pdf...
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  • January 14, 2014

    Click the link below for an update. Labor Relations Update Jan 14 2014.pdf...
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December 2013

  • December 23, 2013

    Click the link below for an update. Labor Relations Update Dec 23 2013.pdf...
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  • December 11, 2013

    Click the link below for an update. Labor Relations Update Dec 11 2013.pdf...
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November 2013

  • November 25, 2013

    Click the link below for an update. Labor Relations Update Nov 25 2013_Final.pdf...
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  • November 8, 2013

    Click the link below for an update. Labor Relations Update Nov 8 2013.pdf...
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  • November 1, 2013

    Click the link below for an update. Labor Relations Update Nov 1 2013.pdf...
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October 2013

  • October 29, 2013

    United Airlines today announced that its fleet service, passenger service, reservations and storekeeper workgroups at its United, Continental, Continental Micronesia and MileagePlus subsidiaries ratified new joint labor agreements. The agreements run through 2016 and cover nearly 28,000 United employees....
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  • October 21, 2013

    District 141 of The International Association of Machinists has announced that system-wide ratification voting for the new proposed Agreements with United Airlines will take place on Monday October 28, 2013. The polling places and hours of voting will be established...
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September 2013

  • September 26, 2013

    United and the International Association of Machinists (IAM) reached new tentative agreements on joint collective bargaining agreements with the assistance of the National Mediation Board. The IAM represents United’s customer service representatives, ramp, storekeeper and customer contact center representatives at...
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  • September 12, 2013

    On September 9, 2013, United and the IAM met with the National Mediation Board to review the status of negotiations and to determine the next steps for moving forward. Negotiations between United and the IAM have been under the auspices...
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June 2013

  • June 20, 2013

    United and the IAM met with officials of the National Mediation Board on June 13, 2013, to discuss the status and next steps for resuming negotiations for joint collective bargaining agreements. Based on these discussions, the NMB established mediation sessions...
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April 2013

  • April 15, 2013

    United and the IAM jointly applied for the mediation services of the National Mediation Board on April 15, 2013, to assist the parties in reaching new agreements for the crafts and classes of Fleet Service Employees, Passenger Service Employees and...
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March 2013

  • March 30, 2013

    The International Association of Machinists (IAM) announced on Saturday that our IAM-represented co-workers did not ratify the tentative agreements with the IAM that we announced last month. We believe these tentative agreements are in the best interests of our co-workers...
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February 2013

  • February 13, 2013

    United Continental Holdings, Inc. (NYSE:UAL) today announced that the company has reached tentative agreements on new joint collective bargaining agreements with the International Association of Machinists (IAM) for the fleet service, passenger service and storekeeper workgroups at the United, Continental,...
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December 2012

  • December 14, 2012

    The joint negotiating committees for United and IAM continued full committee negotiations from December 3 through December 14, 2012 in downtown Chicago. Although we have yet to reach final tentative agreements for Fleet Service, Passenger Service, and Storekeeper co-workers, the...
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November 2012

  • November 15, 2012

    United and the International Association of Machinists (IAM) Thursday concluded their agreed-upon period of expedited facilitated negotiations intended to forge joint collective bargaining agreements covering approximately 28,000 ground employees.   Despite substantial progress - including agreements in principle on the...
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October 2012

  • October 19, 2012

    Expedited negotiations between United and the International Association of Machinists (IAM), facilitated by the National Mediation Board (NMB), continued through the week of Oct. 15. The parties remain committed to reaching tentative agreements by the target date of Nov. 15...
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August 2012

  • August 31, 2012

    United and the IAM continued negotiations this week. The parties participated in formal training from the National Mediation Board on facilitated bargaining procedure. The committees for Hours of Service/Overtime, Classification/Furlough and Recall, and Paid Time Off (vacation, holidays, sick time)...
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  • August 24, 2012

    The negotiating committees for United and the International Association of Machinists (IAM) met from Aug. 20 through Aug. 24 in Chicago to continue expedited negotiations covering the Fleet, Passenger, Stores and Maintenance Instructor workgroups. The process is moving forward with...
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  • August 17, 2012

    The negotiating committees began expedited contract negotiations this week and met from Tuesday, August 14, through Friday, August 17. Our objective is to reach tentative agreements by November 15, 2012. The committees were joined by representatives from the National Mediation...
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  • August 13, 2012

    United Airlines (NYSE: UAL) today announced that the company and the International Association of Machinists (IAM), which represents fleet service employees, passenger service employees and certain other work groups, have reached an agreement to expedite contract negotiations for joint collective...
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June 2012

  • June 28, 2012

    On June 27, sUA airport agents at Toronto, represented by the Canadian Auto Workers (CAW), ratified a new collective labor agreement with the Company. With this agreement, all sUA and sCO airport agents in Canada - including those represented by...
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May 2012

  • May 22, 2012

    United Airlines announced today that the company has reached several new agreements for employees represented by the International Association of Machinists (IAM). United and the IAM reached a tentative agreement for an initial collective bargaining agreement covering pilot ground school...
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March 2012

  • March 7, 2012

    The National Mediation Board (NMB) notified United on Wednesday that passenger service employees voted for representation by the International Association of Machinists (IAM). We have a long-standing relationship with the IAM. We will work closely with IAM on a contract...
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February 2012

  • February 16, 2012

    On February 16, 2012, the National Mediation Board issued a “Notice” reversing its rulings on the IAM’s objections to the list of eligible voters in the Passenger Service election. The NMB has granted those objections, ruling that 706 s-UA CSRs,...
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January 2012

  • January 20, 2012

    The Passenger Service employees representation election began on Tuesday, January 17. Eligible co-workers will be able to vote through Feb. 21, 2012....
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  • January 13, 2012

    The representation election voting period begins on Jan. 17 and co-workers will receive voting materials within the next few days. The Company previously submitted a list of potential eligible voters to the National Mediation Board (NMB). This list of voters...
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  • January 3, 2012

    The National Mediation Board (NMB) announced the representation election for our passenger service co-workers will take place Jan. 17-Feb. 21, 2012. Above-the-wing airport and reservations agents will vote on whether to be represented by the International Association of Machinists and...
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October 2011

  • October 14, 2011

    During contract negotiations with the IAM, s-UA proposed a program identical to the s-CO remote agent program. The IAM rejected the proposal and insisted that remote agents be paid at full pay rates equal to reservations center-based agents. The Company...
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September 2011

  • September 7, 2011

    The Company and Union negotiating teams met on Tuesday, Aug. 16, in full session with Mediator Tony Iannone where the Company presented a reservations work-at-home proposal. Throughout negotiations, the Company has looked to accomplish various quality of work life initiatives,...
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August 2011

  • August 1, 2011

    All recent negotiations between United and IAM have been conducted by federal mediator, Tony Iannone. We have continued to address a few outstanding issues related to seniority, and have resolved most issues related to the seniority section of the agreement....
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